How do we effectively manage conflict in our teams?

While there are many different answers, I like to think first about how everyone has their own unique communication style and how understanding this goes a long way in managing conflict. Afterall, conflict is most often caused by miscommunication.

We have our clients do the MiRo assessment that indicates their leading and supporting modes of communication and behaviour. You’d be astonished how much team conflict can be resolved by being aware of the communication style of others. And working with our horses brings these findings to life, highlighting the dynamics of a team and how it functions.  

Here’s a quick run-down on the leading modes courtesy of my horses. If they were people this my interpretation of them…

🐎 Legs is a real driver. He just wants to get the job done and will happily take the lead. However, he’ll also be led when he feels there’s a strong manager.

🐎 Kylie is the energiser of the group. This beautiful team member wants everyone else to feel good. However, it’s important to remember that she needs to feel valued herself.

🐎 Opal is the organiser. She maintains an excellent overall view of everyone’s roles and makes sure they are all clear on what they need to do and where they need to be.

🐎 Bart is the analyser. He needs to know all the facts to feel comfortable. Don’t try and get anything past this guy – you can’t fool him!

Are you a Legs, Kylie, Opal or Bart?


*Photo credit: Brumbies after the Bushfires, Chris Munro, My Australia DownUnder **Horses rarely fight seriously – only for leadership of the herd or mating purposes.